These General Terms and Conditions of Sale (the “Terms”), together with the Privacy Policy of the website www.sakuraheadspa.com (the “Website”), define the conditions applicable to sales concluded between:
- any individual or legal entity wishing to purchase a product marketed on the Website, hereinafter referred to as the “Customer”; and
- Sakura Head Spa, a trading name operated by Glamour Lab Limited, a company registered in Hong Kong under number 64573289, whose registered office is located at Room 1801, Easy Commercial Building, 253-261 Hennessy Road, Wan Chai, Hong Kong SAR, hereinafter referred to as “Sakura Head Spa”.
When placing an order, the Customer acknowledges having read these Terms and the Privacy Policy and expressly accepts them as an integral part of the contract.
These Terms apply, to the exclusion of any other terms, to all sales, deliveries and services provided by Sakura Head Spa. Any contrary or differing terms proposed by the Customer shall not be binding upon Sakura Head Spa unless Sakura Head Spa has expressly accepted them in writing beforehand.
Any additional agreement or specific commitment made by Sakura Head Spa must be confirmed in writing.
Sakura Head Spa reserves the right to amend these Terms at any time. The version applicable to an order shall be the version accepted by the Customer when the order is confirmed.
1. PRODUCT PRICES
- Prices displayed on the Website are expressed in euros (EUR).
- For deliveries within the European Union, VAT and any applicable customs charges are included in the price when applicable and expressly indicated as such during the ordering process.
- For deliveries outside the European Union, unless otherwise indicated during the ordering process, prices are displayed exclusive of taxes. VAT, customs duties and any other taxes payable in the destination country are not included.
- Unless the order expressly provides for delivery inclusive of duties and taxes, the Customer shall be solely responsible for paying customs duties, import taxes and any other charges imposed by the authorities of the destination country.
- The applicable price shall be the price displayed on the Website and confirmed when the order is placed.
- Prices may be changed at any time without prior notice. Changes shall not apply retrospectively to orders that have already been confirmed.
2. ORDERS
- The Customer may place an order on the Website at any time, subject to product availability and the proper operation of the Website.
- Where additional costs are required, particularly for customised products or special specifications, Sakura Head Spa shall inform the Customer in advance. A supplementary invoice or payment link may then be issued after the Customer has agreed to the additional costs.
- Sakura Head Spa reserves the right to refuse or cancel an order in the event of a dispute relating to a previous order or payment, suspected fraud, manifestly incorrect information or a legitimate risk affecting the performance of the order.
3. AVAILABILITY
- Product and price offers remain valid for as long as they are displayed on the Website and while stocks last.
- If a product becomes unavailable after an order has been placed, Sakura Head Spa shall inform the Customer as soon as reasonably possible and, where possible, provide a revised availability estimate. The Customer may then accept the revised timeframe, amend the order or request its cancellation.
- Availability information is provided for guidance only. Products are not definitively reserved until full payment has been received. If payment is made late, the availability initially indicated may have changed.
4. PROMOTIONAL OFFERS
- The terms of each promotional offer, including its validity period, eligible products and the benefit provided, shall be specified when the offer is presented.
- Promotional offers are available while stocks last.
- A discount or complimentary benefit may be used only once and for a single order, unless otherwise indicated.
- Promotional offers, discounts and complimentary products cannot be exchanged for their monetary value.
- Where the Customer has a promotional code, it must be entered in the appropriate field before the order is confirmed and paid.
5. RIGHT OF RETURN
- If one of our in-stock products is unsuitable, including hair treatment products or massage and scalp diagnostic accessories, the Customer may request its return within thirty (30) days following receipt.
- Before returning a product, the Customer must inform Sakura Head Spa of the return request and explain the reason for the return. Returned products must be unused, show no signs of wear and be returned complete, undamaged and in their original packaging.
- Once the return has been approved by Sakura Head Spa, products already paid for may be refunded or exchanged, according to the Customer’s request and the terms agreed with Sakura Head Spa.
- Return shipping costs, delivery charges and any applicable customs duties shall remain payable by the Customer, unless otherwise required by mandatory applicable law or where the return results from an error attributable to Sakura Head Spa.
- For products manufactured or customised to order, including Head Spa equipment, the following conditions shall apply:
- If the Customer considers that the delivered product has a conformity defect, the Customer must notify Sakura Head Spa by email at bonjour@sakuraheadspa.com within a reasonable period after discovering the issue. The Customer must provide an accurate description of the alleged defect and all evidence reasonably required to assess it.
- If Sakura Head Spa confirms the existence of a defect and bringing the product into conformity, repairing it or replacing it is impossible, the Customer may obtain a refund of the amount paid for the affected product, subject to its return.
These provisions apply without prejudice to any mandatory statutory rights available to the Customer under applicable law.
6. WARRANTY AND AFTER-SALES SERVICE
6.1 Scope and duration
Sakura Head Spa equipment is covered by a contractual warranty for a period of two (2) years from the date on which the originally ordered product is first delivered.
This warranty exclusively covers the supply, replacement or, where possible, repair of technical components confirmed by Sakura Head Spa’s technical team to be defective due to a manufacturing defect or defective materials, provided that the equipment has been installed, used and maintained in accordance with the manufacturer’s instructions and recommendations.
Replacement under warranty
The provision of replacement equipment, a replacement component or a replacement part under the warranty does not constitute a new sale and shall not renew, extend or restart the original warranty period.
Replacement equipment, components and parts shall remain covered only for the unexpired portion of the warranty applicable to the initial delivery of the originally ordered product, subject to any mandatory provisions of applicable law.
6.2 After-sales service procedure
In the event of a malfunction, the Customer must contact Sakura Head Spa’s support team.
Any warranty assistance is conditional upon:
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Mandatory remote diagnosis: the Customer agrees to provide all information and evidence reasonably required to identify the origin of the malfunction, including photographs, videos, answers to technical questions or participation in a video call.
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Remote technical assistance: Sakura Head Spa’s team will provide remote support to guide the Customer through the necessary checks, maintenance procedures and, where applicable, replacement of parts.
The Customer agrees to report any malfunction within a reasonable period after discovering it and not to dismantle, modify or replace any component without Sakura Head Spa’s prior written approval.
If the Customer fails to provide the information or evidence required for the diagnosis, Sakura Head Spa may suspend its assessment of the case until the requested information has been received.
6.3 Liability limitations and intervention costs
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Parts, labour and travel costs: the warranty is strictly limited to the supply of parts confirmed to be defective and covered by the warranty. Physical technical interventions, diagnostic labour, dismantling, installation or part-replacement labour, and any technician’s travel expenses are not included.
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Professional intervention: where a physical intervention is required, the Customer must appoint and pay for a suitably qualified professional. The professional must strictly follow the technical instructions provided by Sakura Head Spa.
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Loss of business: to the extent permitted by applicable law, Sakura Head Spa shall not be liable for any loss of revenue, indirect loss or commercial damage resulting from the temporary unavailability of the equipment.
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Overall limitation: to the extent permitted by mandatory applicable law, Sakura Head Spa’s total liability shall be limited to the amount paid for the affected product.
6.4 Inspection upon delivery and transport damage
The Customer must inspect the condition of the goods upon delivery and, where possible, in the presence of the carrier.
Any visible transport-related issue, including impact damage, deterioration or missing parts, must be recorded accurately and in detail on the carrier’s delivery document. It must also be reported to Sakura Head Spa within twenty-four (24) hours following delivery, together with all relevant supporting evidence.
In the absence of specific reservations, the product shall be deemed to have been delivered without visible transport damage. This provision does not affect any mandatory statutory rights available to the Customer.
6.5 Installation, use and maintenance conditions
The correct operation of the equipment depends upon installation, use and maintenance in accordance with the instructions and technical recommendations provided by Sakura Head Spa.
The electrical installation and, where applicable, the plumbing connections shall be carried out under the sole responsibility of the Customer or the service provider appointed by the Customer.
The Customer must ensure that the installation complies with all requirements relating to water pressure and quality, electrical capacity, drainage, ventilation and the equipment’s conditions of use.
The Customer is responsible for ensuring that the equipment is correctly used and maintained by its employees, contractors, service providers and any other authorised users.
6.6 Warranty exclusions and invalidation
The warranty does not cover:
- normal wear and tear affecting components, including filters, seals, flexible hoses and consumable parts;
- abnormal, inappropriate or non-compliant use of the equipment;
- lack of maintenance, insufficient maintenance or failure to follow the operating instructions;
- limescale buildup, blockages, overfilling or the use of unsuitable maintenance or cleaning products;
- damage caused by an unsuitable environment, including excessive humidity, electrical surges, unsuitable water pressure or freezing conditions;
- an inadequate, unsuitable or non-compliant electrical or plumbing installation;
- any intervention, dismantling, repair, modification or replacement of a component carried out without Sakura Head Spa’s prior written approval;
- any intervention or reassembly carried out incorrectly or contrary to the technical instructions provided by Sakura Head Spa;
- damage resulting from an intervention performed by the Customer, its staff, its service provider or any third party.
Any intervention, modification, repair, installation or reassembly carried out without Sakura Head Spa’s prior written approval, contrary to its instructions or incorrectly, which causes or aggravates a malfunction, shall invalidate the warranty in respect of the affected components and any resulting damage.
6.7 Warranty holder and transfer
The warranty is strictly granted to the original purchaser.
It may not be transferred to a third party if the equipment is resold, assigned or otherwise transferred. Any resale, assignment or transfer of the equipment shall invalidate the contractual warranty, subject to any mandatory provisions of applicable law.
7. DELIVERY AND TRANSPORT
- Sakura Head Spa delivers its products to the destinations offered during the ordering process through professional carriers.
- Delivery charges to the European Union, the United States and the United Kingdom are included when expressly advertised as free during the ordering process. For other destinations, applicable delivery charges shall be displayed during checkout or communicated upon request.
- Delivery times are estimates only. For products available in stock, the usual transit time after dispatch is three (3) to five (5) working days. For products manufactured to order, including Head Spa equipment, the estimated preparation and delivery period is generally eight (8) to ten (10) weeks.
- Where available, tracking information shall be sent to the Customer after the goods have been dispatched.
- A reasonable delay caused by transport, customs formalities, force majeure or circumstances beyond Sakura Head Spa’s reasonable control shall not give rise to liability, subject to any mandatory provisions of applicable law.
8. PAYMENT METHODS AND TRANSFER OF OWNERSHIP
- Payment may be made using the methods offered during checkout, including payment by bank card or bank transfer.
- Ownership of the product shall not pass to the Customer until Sakura Head Spa has received full payment for the order.
- To obtain the information required to pay by bank transfer, the Customer may contact Sakura Head Spa at bonjour@sakuraheadspa.com.
9. SEVERABILITY AND AMENDMENT OF THESE TERMS
- If any provision of these Terms is declared void, invalid or unenforceable, in whole or in part, the remaining provisions shall remain in full force and effect.
- To the extent possible, the affected provision shall be replaced by a valid provision whose legal and economic purpose most closely reflects the original intention.
- Any special agreement, amendment or additional commitment must be made in writing, including by email, in order to be binding upon Sakura Head Spa.
- Sakura Head Spa may amend these Terms at any time. The version applicable to the contract shall remain the version accepted by the Customer on the date of the order. That version may be viewed, saved or printed when the order is placed.
10. GOVERNING LAW AND JURISDICTION
- These Terms and all contracts concluded with Sakura Head Spa shall be governed by French law, excluding the United Nations Convention on Contracts for the International Sale of Goods dated 11 April 1980.
- For business Customers, any dispute relating to the formation, interpretation, performance or termination of the contract shall be submitted to the competent French courts, subject to any mandatory rules of applicable law.
- Where a Customer qualifies as a consumer, these provisions shall not deprive the Customer of the protection afforded by the mandatory laws of the Customer’s country of residence or of the right to bring proceedings before any court having jurisdiction under applicable rules.
